App Safety & Security

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safety first, always.

the FUSIAN app is convenient, easy, fast, and most importantly, safe. we take the security of your personal information very seriously and that is why we partnered with mobile payment and loyalty provider LevelUp on the FUSIAN app. if your question isn’t answered below or on our FAQs page please contact us

CREDIT/DEBIT CARD SECURITY

it’s important to note that, since the FUSIAN app links to your credit or debit card, any security features provided by FUSIAN or its third-party vendors are provided in addition to whatever security features are provided by your bank or credit card company.

FUSIAN AND LEVELUP

the FUSIAN app is managed by LevelUp, a developer who specializes in payment apps and has additional security measures in place above and beyond those provided by credit and debit cards, though. you can see LevelUp’s full security policy, privacy policy and terms of use at the following links

LevelUp’s internal security team works tirelessly to provide you not only the easiest way to pay, but also the safest way to pay. we and Level Up are committed to setting the golden standard for security in payments.

PCI COMPLIANCE

LevelUp and the FUSIAN app are 100% compliant to the letter and intent of all Payment Card Industry (PCI) regulations, rules, and recommendations.

TRIPLE TOKEN SYSTEM

the data encoded in the QR code you use to transact is NOT your credit or debit card information. it’s a randomly generated token with no meaningful information. it maps to a token on LevelUp’s servers, which maps to yet another token in the Braintree Vault. only the combination of these tokens (and multiple other factors of authentication) can initiate a transaction. You can reset it at any time.

NO CARD INFORMATION IS STORED ON YOUR PHONE

LevelUp partner with Braintree, a globally respected payment gateway, to leverage secure vault solutions for all card storage, which adds another powerful layer of security. your credit/debit card information is never stored on your phone via the FUSIAN app. neither LevelUp’s nor FUSIAN’s employees or computers can access your card information. all data is encrypted and protected by industry-standard measures.

CARRY TOKENS, NOT PAYMENT DATA

carrying live payment data is naturally risky. the triple token system of the FUSIAN app means no live payment data is carried on your person, stored in your phone, or delivered to FUSIAN associates via the FUSIAN app, as opposed to the live payment data in your credit card. it is perhaps the most fundamental component to our security model.

INSTANT CODE RESET

because your QR code is simply a token, you can reset your code from within your account online at any time. this will regenerate your code, invalidate the old one, and de-authenticate all devices logged into your account. simply log back in to get your new code. if you need assistance in resetting your code please contact us at fusian@thelevelup.com or call 1.855.538.3542.

TRANSACTION TRANSPARENCY

with each transaction, you get a digital receipt via email and push notification. if something ever looks off, you can reset your code with a single click and stop all activity on your account.

PAYMENT METHOD NEVER LEAVES YOUR HAND

when paying with the FUSIAN app, your phone never leaves your hand. this is not the case with other payment instruments, such as a credit or debit card, where you have to relinquish your card to a store associate. this process-level security improvement eliminates the window of opportunity responsible for many cases of identity theft in the United States.

WHAT IF YOU LOSE YOUR PHONE?

if you lose a mobile device with the FUSIAN app installed on it, visit www.thelevelup.com and log in using your FUSIAN app email address and password. once logged in, scroll to the bottom of the page and click on “reset QR code”. click on the “deactivate” tab under your control panel, and click again next to the unique QR code you need to deactivate. if you have any questions, please contact fusian@thelevelup.com or 1.855.538.3542.

FRAUDULENT TRANSACTIONS

if any transaction appears incorrect or was unauthorized or fraudulent, click on the link included within the email transaction receipt to flag the transaction. you can also contact fusian@thelevelup.com or 1.855.538.3542. LevelUp will reimburse you for the amount of any fraudulent or unauthorized transactions charged to your account, which you report within 2 business days (defined as Monday through Friday). fraudulent transactions may also be protected by the terms and conditions of your credit/debit card. these protections are in addition to the protections described above.